Not Recording Data

If Ski Tracks is recording duration only this may indicate a poor GPS signal.

Ski Tracks requires GPS precise locations for recording.

Please make sure you are testing outside.

iPhone uses location services that use wifi hotspots and mast triangulation, these can give accurate location but not good enough for tracking. Other applications and maps may see your approximate location.

To check the GPS Location Status on your phone:

1. Press Play to turn on the GPS.

2. Select the GPS indicator on your phone this will bring up your location.

3. The Timestamp (Last Location UTC) should be changing constantly when you are outside and Ski Tracks is recording. The Vertical Accuracy and Horizontal Accuracy should be within 20m (iPhone 6 should get accuracy less then 12m).

Please try the following:

  • Try pressing the CLEAR button before recording a track. This will clear any existing data in the recording track and reset all the algorithm buffered data.
  • Soft Reset iPhone - until the screen goes black and the apple logo appears.

Please check the following settings:

iOS 14+

In iPhone Settings > Privacy > Location Services 

  • iPhone Settings > Location Service > ON
  • iPhone Settings > Battery > Low Power Mode > OFF (recommended).
  • iPhone Settings > General > Background App Refresh > Wi-Fi or Wifi-Fi & Mobile Data
  • Ski Tracks > While Using the App or Always (recommended).
  • Ski Tracks > Precise Location - Turn On.

Prior to iOS 14

  • iPhone Settings > Privacy > Location Services - Always
  • iPhone Settings > Airplane mode - OFF
  • iPhone Settings > Mobile data or Cellular > Mobile Data Options > Turn OFF 4G or LTE.
  • iPhone Settings > Battery > Low Power Mode - OFF

 Reasons why you may have a weak GPS signal:

  • iPhone placement - we recommend top inside jacket pocket (making sure the phone can't injure you on a fall)
  • Charging or other Phone Cases with Metal.
  • Phone Cases with Credit Cards with Contactless technology.
  • Any metal object in pocket with phone such as coins, wrapped headphone cables, credit cards (with chip), keys etc.
  • Interference from another phone, walkie talkies or avalanche transceivers (this should be placed as far away as possible)
  • Limited visible sky such as valley floors, near large buildings or inside
  • Other Navigation Applications running can cause problems try shutting them down
  • Battery not holding charge, this will cause the battery monitor to stop the tracking

Test to ensure GPS is working on your iPhone

 APPLE MAPS - test outside away from any buildings. Start the Apple Map application and press the locate me button (top right) and zoom the map into your location as far as it will go. The blue circle represents the GPS accuracy this should cover about 3 times the width of a road if the GPS is working. The location will still point to your current location because the device may use mast triangulation and/or wifi hotspot but this does not mean the GPS is working. Please see screenshot below:



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